Return & Refund Policy
At yhoja.com, customer satisfaction is our top priority.
However, due to the perishable and personalized nature
of our products (flowers, cakes, plants, etc.), returns are generally not accepted once an order is delivered.
Refunds are applicable only in the following cases:
- The product was not delivered due to a service failure from our side.
- The product delivered was completely incorrect (e.g., wrong item or wrong recipient).
- There is a genuine quality issue, and the complaint is submitted within the allowed time window. In such cases, we will offer a replacement only.
Refunds will not be provided for quality complaints.
Complaint timelines (with clear photo/video proof):
- Flowers / Cakes: within 2 hours of delivery o Plants: within 24 hours of delivery
Once a complaint is verified and accepted, a replacement will be arranged. If replacement is not possible (due to location or item unavailability), alternate resolution will be offered at our discretion.
Refunds will not be issued in the following cases:
- Incorrect or incomplete delivery address provided
by the customer
- Unavailability or refusal by the recipient o Delays due to traffic, rain, strike, or other
uncontrollable events
- Complaint raised beyond the mentioned time frame o Redelivery not scheduled within 24 hours after a
failed attempt
Delivery charges are non-refundable under any circumstances.
In case of seasonal unavailability, we may substitute flowers, cakes, or items with similar products of equal or higher value without prior notice.