Yhoja.com (“Yhoja”, “we”, “us”, or “our”) is an online gifting website delivering flowers, cakes, and gifts in Mumbai, Navi Mumbai, and Thane. We are committed to protecting the privacy of our customers and users. This Privacy Policy explains what personal information we collect, how we use and safeguard that information, and the choices you have regarding your data. By using the Yhoja website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect personal information from you when you create an account or place an order on our website. All purchases on Yhoja.com require you to log in to an account (guest

checkout is not available). The types of information we collect include:

  • Personal Details: Your name and contact information (such as phone number and email address).
    • Delivery Information: The recipient’s name, delivery address, and contact phone number (we collect these details to ensure your gifts are delivered to the right person at the correct location).
    • Account Credentials: Login details, including your username or email address and password. (Passwords are stored in an encrypted format for security.)
    • Order Details: Information about the products you order and any messages or special instructions for delivery (for example, a personal note to accompany a gift).
    • Payment Information: Payment details (e.g., payment method and transaction ID). Note: We do not store full credit/debit card numbers or sensitive payment data on our servers; payments are processed securely by our payment gateway partners.
    • Automatically Collected Data: When you visit or use our site, we may collect certain information automatically via cookies and analytics tools. This includes data like your IP address, browser type, device information, and browsing behavior (such as pages viewed and time spent on the site).

How We Use Your Information

We use your personal information to operate our business, provide our services, and enhance your customer experience. Specifically, your information is used for:

  • Order Processing and Delivery: We use your personal and delivery details to process your orders, arrange deliveries, and send you confirmations/updates about your order status.
    • Customer Service: Your contact information allows us to communicate with you regarding any questions or issues with your order. We may contact you by phone, WhatsApp, or email to assist with order modifications, delivery coordination, or to address any inquiries you have.
    • Account Management: We maintain your account information (such as order history and saved addresses) to streamline future orders and improve your shopping experience. This allows you to review past purchases and reorder easily, without re-entering information each time.
    • Marketing and Remarketing Communications: With your consent (where required by law), we may use your email address and phone number to send you promotional offers, newsletters, or updates about new products and special deals. These marketing messages may be sent via email, SMS, or WhatsApp. For example, we might send discount codes for festivals, reminders for upcoming birthdays/anniversaries, or special offers related to your previous purchases. You can opt out of these communications at any time (see Your Rights and Choices below).
    • Website Improvement and Analytics: We analyze usage data (collected via cookies and analytics tools) to understand how our customers use the site. This helps us troubleshoot problems, improve the functionality and

design of our website, and develop new features or services to enhance user experience.

  • Security and Fraud Prevention: We may use information (including device information and transaction history) to protect our platform and our users from fraud, unauthorized transactions, or other illegal activities. This includes verifying identity for large orders, monitoring for suspicious behavior, and ensuring the integrity of our website.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to provide a better, more personalized shopping experience and to gather analytics data. Here is how we use these technologies:

  • Cookies: Cookies are small text files placed on your device that help the website remember your preferences and activity. Yhoja.com uses cookies to remember your login status (so you don’t have to re- enter your credentials on every visit), keep items in your shopping cart as you browse, and recall your preferences (like saved addresses or past orders). Cookies also help us understand how you interact with our site – for instance, which pages you find useful – so we can optimize site navigation and performance.
    • Analytics Tools: We use third-party analytics services, such as Google Analytics, to collect information about how visitors use our website. These services use cookies and scripts to gather data about site traffic and user interactions (e.g., pages visited, time spent on pages,

how you found our site). This information is aggregated and does not directly identify you. We use it to analyze trends and statistics, which helps us improve our website’s layout, content, and marketing efforts.

  • Cookie Choices: You have the option to control or disable cookies through your web browser settings. Most browsers allow you to block cookies or alert you when cookies are being sent. However, please note that if you disable cookies on our site, some features may not function properly. For example, you may not be able to stay logged in or add items to your cart if cookies are turned off. We recommend keeping cookies enabled for the best user experience, but the choice is yours.

Data Sharing and Disclosure

We respect the confidentiality of your personal information. Yhoja.com does not sell or rent your personal data to third parties for their own marketing or any other purposes. We only share your information in the following circumstances:

  • Delivery Partners: To deliver your orders, we share necessary information with our trusted delivery partners or courier services. This includes the recipient’s name, delivery address, and contact phone number (and in some cases, your name to reference the order). Our delivery partners are authorized to use this information only for completing the delivery and are contractually obligated to keep it confidential.
    • Service Providers: We employ third-party service providers to perform functions on our behalf and help us operate our business. Examples include payment

processing companies, website hosting providers, email/SMS delivery services, and customer support tools. These providers are given access only to the information needed to perform their specific services, and they are required to protect your data and use it solely for our specified purposes.

  • Legal Obligations: We may disclose your information if required by law or in response to valid legal requests. For example, we might need to share data to comply with a court order, subpoena, or government inquiry. We may also disclose information if we believe it is necessary to investigate or enforce our Terms of Service, or to protect the rights, property, or safety of Yhoja, our customers, or others.

Other than the cases listed above, we will not share your personal information with any third parties. Under no circumstances do we sell, trade, or exchange your data for marketing use by other companies.

Data Security and Storage

Yhoja.com is committed to safeguarding your personal data through robust security practices and careful data management:

  • Secure Servers & Encryption: We store your personal information on secure servers that use modern security measures. Whenever you provide sensitive information (such as login credentials or payment details) on our website, that data is encrypted using Secure Socket Layer (SSL) technology during transmission. SSL

encryption ensures that your information cannot be easily intercepted or read by unauthorized parties as it travels over the internet.

  • Password Protection: The password you create for your Yhoja account is stored in our database in a hashed (encrypted) form. Even our own team cannot view your actual password. We will never ask you for your password via phone or email. Please keep your password confidential and use a strong, unique password to help protect your account.
    • Secure Payment Processing: For transactions, we use reputable payment gateway partners that follow strict security standards (such as PCI-DSS compliance for card processing). Your payment information (like credit card or UPI details) is transmitted directly to these payment processors over encrypted connections. We do not store your card numbers or bank account passwords on our servers.
    • Network Security: Our website and internal systems are protected by firewalls, antivirus software, and monitoring tools to guard against unauthorized access or data breaches. We regularly update our software and conduct security audits to identify and fix potential vulnerabilities.
    • Access Controls: Personal data is accessible only to authorized personnel who need it to perform their duties (for example, customer service agents handling an inquiry or operations staff preparing your order for delivery). We limit and monitor this access to prevent any misuse of your data.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy (such as maintaining your account and providing services), unless a longer retention period is required or permitted by law. If you decide to close your account or request deletion of your data, we will securely delete or anonymize your personal information, except for any data we are required to keep to comply with legal obligations or resolve disputes.

While we strive to protect your data with these measures, please understand that no method of transmission or storage is 100% secure. However, we continuously update and enhance our security protocols to mitigate risks and protect your information to the best of our ability.

Your Rights and Choices

We believe in giving you control over your personal information. As a user of Yhoja.com, you have several rights and choices regarding your data:

  • Access and Correction: You can access and update your personal details at any time by logging into your Yhoja account. In your account dashboard, you have the ability to edit information like your name, email, phone number, and delivery addresses. If you need assistance accessing or correcting information that isn’t editable online, you can contact our support team for help.
    • Opt-Out of Marketing: If you no longer wish to receive promotional communications from us, you can opt out at any time. To stop receiving emails, click the

“unsubscribe” link at the bottom of any marketing email we send. To opt out of SMS or WhatsApp messages, follow the instructions provided in those messages (for example, replying with “STOP”), or contact us and request removal from our marketing lists. Once you opt out, we will cease sending you promotional offers, though you will still receive essential transactional messages about your orders (such as order confirmations or delivery updates).

  • Data Deletion (Right to Erasure): You have the right to request deletion of your personal data and the closure of your account. To do this, please contact us using the information in the Contact Us section below. Upon verification of your request, we will delete your account and remove your personal information from our active databases. Keep in mind that we may retain certain information as required by law or for legitimate business purposes (e.g., records of transactions for financial reporting), but such data will be stored securely and disposed of after it is no longer needed.
    • Withdraw Consent: If we are processing any of your personal information based on your consent (for example, if you agreed to receive marketing emails), you have the right to withdraw that consent at any time. You can withdraw consent by changing your account settings (if available) or by contacting us. Note that withdrawing consent will not affect the legality of any processing we conducted prior to your withdrawal.
    • Cookie Controls: As discussed in the Cookies section, you can control how cookies are used through your browser settings. You can delete existing cookies or

prevent new cookies from being stored. Additionally, there are online tools and browser extensions that can help manage cookies and trackers. Please remember that disabling certain cookies may impact your experience on our site.

  • Questions or Complaints: If you have any concerns or complaints about how we handle your privacy, please contact us so we can address them. We value your privacy and will do our best to resolve any issues. If you are not satisfied with our response, you may have the right to contact a data protection authority or relevant regulatory body in your jurisdiction to lodge a complaint.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting a prominent notice on our website or by sending an email notification (if we have your email on file), prior to those changes taking effect. We encourage you to review this page periodically to stay informed about how we are protecting your information.